Cookie statement

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

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These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

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When you add a product to your basket we set a WooCommerce session cookie (wp_woocommerce_session_*). It keeps your basket, and the details you enter at checkout, together as you move between pages, so your pre-order reaches us complete.

Two more cookies (woocommerce_items_in_cart and woocommerce_cart_hash) tell the site when your basket changes, so the basket count and total in the header stay up to date. A copy of the mini basket is kept in your browser’s session storage and is cleared when you close the tab.

You cannot place a pre-order without these, so they are strictly necessary.

Duty-free pre-orders are handed to you on board, so we need to know which flight you are taking. When you add your flight, your browser keeps the flight number, departure time and booking reference you entered (kqdf_flight), and the flight you chose in the departures bar (kqdf_myflight).

We use them to fill in your flight at checkout and to show how long you have left to pre-order. They stay on your device and are not sent to us until you place an order. You can remove your flight at any time, and the departures bar forgets your flight once it has left.

If you create an account or sign in, WordPress sets wordpress_logged_in_* and wordpress_sec_* so you stay signed in as you move around the site and only you can see your account pages. They are removed when you sign out or close your browser, or after 14 days if you tick “Remember me”. wordpress_test_cookie checks that your browser accepts cookies when you sign in.

You can also sign in with Google or Facebook. If you do, a short-lived cookie (SESSnsl) remembers where you were while you go to Google or Facebook and back. It is removed when you close your browser. Google and Facebook use their own cookies on their own sites, and their cookie policies apply there.

We do not keep your card details in cookies. If you are taken to a payment provider’s page to pay, that provider may use its own cookies, which are covered by its own policy.

Prices are shown in US dollars. If you switch to Kenyan shillings, pounds or euros, the kqdf_cur cookie remembers your choice. With Functional cookies allowed it is kept for 12 months; otherwise it is removed when you close your browser. No cookie is set if you keep US dollars.

If you write a product review and tick the box to save your details, WordPress remembers your name and email address (comment_author_*) for your next review, for up to 347 days.

Our newsletter sign-up form is provided by Hostinger Reach. With Functional cookies allowed, your browser notes when you have seen the form (reach_imp_*) so it is not shown to you too often. Without them, we remove this note.

With Performance cookies allowed, WooCommerce records where your visit came from, for example a search engine, an email from us, a link on another website or typing our address, and adds it to your order when you check out (sbjs_* cookies). This shows us which campaigns lead to pre-orders.

This information stays on this website and is not shared with advertisers. sbjs_session ends after 30 minutes without activity; the others are removed when you close your browser.

With Performance cookies allowed, we use Google Analytics to see which pages and products are viewed most, how visitors move through the shop and where they leave, so we can make pre-ordering easier. Google Analytics sets _ga and _ga_* on this website. We see this information in reports, not who you are.

Without Performance cookies, Google Analytics is not loaded and we remove any of its cookies.

With Targeting cookies allowed, we use the Meta Pixel to see whether visitors who came from our adverts on Facebook or Instagram go on to browse or pre-order, and to show relevant Kenya Airways Duty Free offers to people who have visited our site. The Meta Pixel sets _fbp, and _fbc when you arrive from one of our adverts. If you use Facebook or Instagram, Meta may also read its own fr cookie.

Without Targeting cookies, the Meta Pixel is not loaded and we remove its cookies from this website. Meta’s own cookie policy applies to cookies it sets on its own sites.

Our pages are stored in a cache so they load quickly. When you have items in your basket or are signed in, the _lscache_vary cookie makes sure you see your own basket and account rather than a stored copy of the page.

Your choices from the cookie banner are kept in kqdf_consent for 180 days. After that we ask again. You can change them at any time with the Cookies Settings button under “Refusing or withdrawing your consent to the use of Cookies” below.

With your permission we use Google Analytics and the Meta Pixel, as described above. Fonts are loaded from Google Fonts and the newsletter form from Hostinger Reach. Your browser contacts these services to load them, and their own privacy policies apply.